Coverage on Keeta depends on your address, not only your city. Enter the delivery address; if it lies beyond the service area, the app will tell you delivery isn't available there; in that case, try a different nearby address.
Apart from restaurant delivery, you can use Keeta to order and then collect the food in person at the restaurant, and its Keemart service covers groceries, from fresh produce to everyday essentials.
Once the order is placed, its status updates moment by moment. For delays or other problems, reach customer service through the app; Keeta says help is on hand at any hour.
Source: Keeta Saudi Arabia website