Within 14 days of receiving your order, you need to both request the return and hand over the parcel. Log the return in your account (guests use the return form), print the return slip, attach it to the package and take it to your nearest SMSA office, as there's no collection from home. SAR 16 is deducted from your refund as a return fee, and exchanges aren't offered, only returns.
Items must be returned unworn and unwashed, in their original condition, with tags and extras like shoe boxes. For hygiene reasons, some categories are non-returnable:
- Cosmetics.
- Nightgowns, underwear and lingerie.
- Swimsuits.
- Certain jewellery, earrings for example.
Source: VogaCloset: returns and refunds