Take the item to the Paris Gallery branch nearest to you in the Kingdom no more than 14 days after the invoice date, whether it's incorrect, defective or you've simply had a change of heart. It has to be unused, in the same condition as when it reached you, and still in the original packaging, accompanied by the original invoice.
Perfumes need particular care, because a return will be turned down if:
- The box was opened, or labels or the logo were taken off.
- There's damage or dirt; harm caused by misuse isn't considered a defect.
- Your returns are excessive; they're entitled to refuse them.
- Gifts follow the same rules: up to 14 days, and the original invoice is required.
Source: Paris Gallery: cancellation, return and exchange policy