Mamas & Papas Promo Code Saudi Arabia 2026

Yes: HH21 (15% off). Its full terms are on its card above.

Orders above SAR 400 ship free, and smaller ones pay SAR 40. Furniture has its own threshold: delivery becomes free once the order passes SAR 2,000, with a SAR 200 charge below that. You will also find the free delivery threshold printed beneath the price on each product page.

According to the FAQ, delivery normally takes between 1 and 5 working days, with Riyadh at between 1 and 3 days and the rest of the country at between 2 and 5 days. The clock starts when the order is confirmed. The delivery page's table lists these times in another order; go by the estimate shown at checkout. A few things to know before ordering:

• Nothing is delivered on Fridays or official holidays; an order placed on one of those days is counted from the following working day.
• Turning the delivery away, or missing the agreed slot, can lead to a redelivery charge.
• Furniture comes unassembled in its boxes, with no assembly service. The team phones you to set a date, and any home from the first floor upward must have a service lift.
• Should the order fail to arrive within the stated period, you are refunded in full. The Arabic version of the page puts that period at 30 days after the order is confirmed; the English version says 45 days.

Source: Mamas & Papas: shipping policy

Yes. Below the price of every product you will see Tabby and Tamara along with the instalment amount. Tabby splits the cost into 4 payments or spreads it over as long as 12 months, while Tamara offers 4 payments with no interest. The instalment provider decides whether to approve you.

Apart from instalments, the FAQ lists PayPal, Amber points, and both credit and debit cards. Cash on delivery is limited to orders above SAR 500 and carries a SAR 50 fee; you pay in riyals in cash, cards are not accepted at the door, and any refund on such an order becomes credit in your site account. In-store is the only place paper vouchers work.

Source: Mamas & Papas: FAQ

Yes, and in-store pickup costs nothing for any item other than furniture. The delivery page lists two branches: Stars Avenue Mall in Jeddah and Riyadh Gallery in Riyadh. Choose your branch while ordering and pay in full before you collect. Some tips:

• Wait for the text saying your order is ready before heading to the branch.
• Take the message with you, along with your national ID, iqama, passport or driving licence, or the card used for payment.
• While ordering, you may nominate another person to pick up on your behalf; that person needs the message and proof of their own identity.
• Orders left uncollected 7 days after reaching the branch are put back on sale, and the money is returned to your original payment method.
• Store pickup and home delivery items cannot share an order, so place two separate orders.

Source: Mamas & Papas: shipping policy

Under the returns page you have 30 days from delivery to send an item back, whatever the reason, although the FAQ gives 45 days; to be safe, stick to 30 days or check with customer care. Items must be unused and fit for resale, in the original packaging with all tags and labels attached, and accompanied by the order confirmation.

There are three return routes: drop the item at any Mamas & Papas branch in Saudi Arabia (furniture excluded); phone +966 115 103 211 and book a collection from your address, paying the same amount you were charged for the original delivery (waived if the product is defective or was sent by mistake); or post it yourself, at your own expense, to their Jeddah warehouse. The following are not taken back:

• Personal care items, outlet store purchases, and anything not bought through the website.
• One piece from a set, since sets must come back whole or not at all.
• Sale items are non-returnable. On exchanges the page contradicts itself, allowing them in one place and limiting them to full-price items in another, so confirm with the branch.
• Furniture, except for manufacturing faults or a wrong item delivered. The FAQ also excludes personalised products, underwear, swimwear and refurbished goods.

Source: Mamas & Papas: returns and refunds

When the item reaches them and they have checked its condition, they email you a confirmation; the FAQ says the money then takes 5 to 15 days to arrive, depending on the payment method. The returns page sets out the refund as follows:

• Card and PayPal payments are refunded to the same card or account. Cash on delivery orders are refunded as an e-voucher redeemable online; guest shoppers must sign up for an account before it can be issued.
• You get the item's price back, minus what you paid for the original delivery and the extra charge for cash on delivery. The exception is a product that arrived damaged or was the wrong one: then everything is refunded.
• Any Amber points earned on the returned item are taken off your balance. If Amber points were used to pay, the refund comes as site credit rather than points.

Source: Mamas & Papas: returns and refunds

Phone customer care (+966 115 103 211) and they can cancel the order, provided it has not yet been prepared and sent out. Once shipped, you will need to wait for delivery and file a return.

To change the address, call that number or fill in the contact form, and only until you get the shipping notification; after that the address can no longer be changed.

Source: Mamas & Papas: FAQ

Amber is the loyalty scheme of Al Tayer Group. Your purchases earn points that you can redeem at over 100 brands. To make sure the points are credited:

• Connect your Amber account with your Mamas & Papas account; guest orders do not collect points.
• Only purchases at full price earn points.
• A purchase you forgot to link can still be added within 15 days.
• Certain products carry a 6-month warranty (proof of purchase required), and spare parts remain available, up to 2 years from purchase. Bring the item to a branch so they can inspect it and help with the repair.

Source: Mamas & Papas: FAQ

Spot one of their products for less at a rival store in the region and they will match it on a chosen range of products, provided the item is identical in brand, model, colour and size and is covered by an identical guarantee and sale terms. Reach them at your nearest branch, by email, or by phone at +966 115 103 211.

Price matching excludes competitors' discount codes, multi-buy deals, and any reductions linked to loyalty programs, express delivery or cashback.

Source: Mamas & Papas: price match guarantee